FAQ

We provide healthcare equipment, mobility solutions, stairlifts, servicing, and adaptations across North Wales, the North West of England, and the West Midlands. Based in Wrexham, we support both local and regional clients, including private individuals, care providers, and healthcare organisations.

We aim to deliver healthcare equipment as quickly as possible across our service areas. Lead times depend on the product and installation requirements, but urgent orders can often be prioritised with our suppliers. We also stock straight stairlifts for next-day installation, subject to availability.

Yes. We work with local authorities and loan stores to provide a 24-hour emergency call-out service for urgent healthcare equipment needs. This helps minimise disruption to care and ensures essential equipment support is available when needed.

Yes. We provide training for carers, family members, care staff, and healthcare professionals to support the safe and effective use of healthcare equipment. We also have a dedicated training room with a range of equipment for practical, hands-on learning.

Yes. We provide personalised equipment solutions based on each person’s needs, environment, and level of support required. This includes bespoke seating solutions, adapted environments, and specialist recommendations for both home and care settings.

LOLER testing is a legal requirement for lifting equipment such as hoists. It helps make sure equipment is safe, compliant, and fit for use. We provide certified LOLER testing and inspections across North Wales, the North West, and the West Midlands for care providers, healthcare settings, and other organisations.

VAT exemption allows eligible people with a long-term illness or disability to buy certain mobility equipment and disability aids without paying VAT. If you qualify, you can complete a declaration form and we can guide you through the process.

We can advise on possible funding and grant options for healthcare equipment in Wales and England. Depending on your circumstances, support may be available through local authorities, the NHS, or other organisations.

The cost of healthcare equipment depends on the type of product, the specification required, and whether installation or assessment is needed. We provide tailored quotations so you receive the most suitable solution for your needs, property, or care environment.

Yes. We work with care homes, nursing homes, NHS organisations, local authorities, and other healthcare providers across our service regions. We supply a wide range of equipment and services to support safe, effective care.

Yes. We regularly work with occupational therapists, case managers, physiotherapists, and other healthcare professionals across North Wales, the North West, and the West Midlands to help assess needs and recommend suitable equipment solutions.

Yes. We offer free, no-obligation assessments across our coverage areas. This helps us recommend the most appropriate healthcare equipment, mobility products, or adaptation solutions for your needs and environment.

Yes. We provide disabled bathroom adaptations in Wrexham and surrounding areas, as well as across our wider service regions. Our solutions include accessible baths, Changing Places facilities, specialist bathing equipment, and accessible showering solutions.

Yes. We supply and install stairlifts in North Wales, the North West, and the West Midlands, including straight and curved stairlifts. Each stairlift is chosen to suit your property layout and mobility needs.