Lean Principals & Our Culture

At Healthcare Matters, we believe that efficiency, accountability, and teamwork are the cornerstones of delivering outstanding service. As a family-run business with a personal touch, we have embedded Lean principles into our operations to ensure drive value to our customers and remove wasteful activity - while maintaining a caring and responsive approach.

Our Lean Approach

We operate using Lean principles, which means we continuously refine our processes to eliminate waste, improve efficiency, and enhance service delivery. This allows us to:

• Respond quickly to customer needs – ensuring fast turnaround times on assessments, installations, and service calls.
• Maximise value while reducing costs – enabling councils, housing associations, and healthcare providers to make the most of their budgets.
• Minimise downtime for critical equipment – ensuring that those who rely on our products receive uninterrupted support.

A Culture of Growth & Responsibility

Healthcare Matters is more than just a business – it’s a community of dedicated individuals who take pride in making a difference. We foster a Learning & Development (L&D) culture, supporting our team through NVQs, specialist training, and career progression opportunities.

We also ensure every team member is empowered to take ownership of their role. Whether it’s an assessor working closely with OTs or an engineer responding to an urgent call-out, our staff are trusted to make decisions that put the needs of the customer first.

Accountability, Care & Teamwork

Our culture is built on three core values:

• Accountability – We take responsibility for the quality of our work and the impact it has.
• Care – Every decision we make is focused on improving lives and supporting those who rely on our services.
• Teamwork – We work collaboratively, internally and with our customers, to deliver the best outcomes.

Lean Tours – See Lean in Action

We are proud to offer Lean Tours, giving visitors an inside look at how we apply Lean principles to improve efficiency and service delivery. These tours provide practical insights into how Lean can enhance operational performance not just in manufacturing, but also in service businesses and in the health and social care sector.

Whether you are an independent business, a local authority, housing association, or healthcare provider, our Lean Tours demonstrate how small changes can create big improvements.