Privacy Policy

Last updated: 01/09/2025

This Privacy Policy explains how SLC Care Ltd. (trading as Healthcare Matters) (“we”, “our”, “us”) collects, uses, and protects personal information. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

SLC Care Ltd. (trading as Healthcare Matters)
Company Number: 05618032
Registered Office: Healthcare House, High Street, Pentre Broughton, Wrexham, LL11 6AG
VAT Number: GB 862 9754 77
Contact Email: info@healthcare-matters.com

2. What Information We Collect

We may collect and process the following information:

• Contact details: name, phone number, email address, and postal address.
• Information provided via enquiry forms, emails, or telephone calls.
• Information relating to services provided (sales, rentals, repairs, servicing, or managed services).
• Technical information, such as IP addresses, cookies, and browsing data when you use our website.

3. How We Use Your Information

We process personal data for the following purposes:

• Responding to enquiries and providing quotes.
• Supplying equipment, services, and managed contracts.
• Managing rentals, including invoicing and servicing.
• Maintaining customer records and fulfilling legal obligations.
• Marketing communications (only with your consent or where we have a legitimate interest).
• Improving our website and services.

4. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Contract – to provide products and services you have requested.
• Legal obligation – to meet regulatory or tax requirements.
• Legitimate interests – for business administration, service improvement, and certain marketing activities.
• Consent – where you have opted in to receive marketing communications.

5. Sharing Your Information

We do not sell your personal data. We may share information with:

• Service providers and subcontractors (e.g. delivery, IT support, engineers).
• Public authorities (e.g. NHS, councils, housing associations) where required for service delivery.
• Regulators or insurers where legally required.

6. How Long We Keep Information

We only keep personal data for as long as necessary:

• Customer and service records: up to 7 years (to meet tax and legal requirements).
• Enquiry details: up to 2 years if no contract is formed.
• Marketing contacts: until you opt out or withdraw consent.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Request correction or deletion of your data.
• Object to or restrict processing.
• Withdraw consent at any time (where applicable).
• Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

For requests, please email info@healthcare-matters.com

8. Security

We take appropriate technical and organisational measures to protect personal data, including secure systems, staff training, and oversight by our external IT specialists.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.